1. Registration
Registration for any RIO Volleyball Academy programme confirms that the parent/guardian and participant agree to these Terms & Conditions.
Programme places are secured only once registration is completed and payment or an approved instalment plan is confirmed.
RIO Volleyball Academy reserves the right to refuse or cancel registrations where necessary to maintain programme quality, safety, or appropriate group levels.
2. Programme Fees & Payments
Programme fees must be paid in full before the programme begins unless an instalment plan has been agreed in advance.
RIO Volleyball Academy may offer instalment payment options for certain programmes. Instalments are provided as a payment convenience only and do not represent a pay-as-you-go arrangement.
By selecting an instalment plan, parents/guardians agree that the full programme fee remains payable once the participant is registered and begins the programme.
Failure to complete instalment payments does not cancel the obligation to pay the remaining balance.
RIO Volleyball Academy reserves the right to suspend participation until outstanding payments are settled.
Participants with unpaid balances may not be permitted to join training sessions, matches, tournaments, camps, or future academy programmes until payments are completed.
3. Late or Missed Payments
If instalment payments are not received by the agreed due date:
- Participation may be suspended until payment is received.
- Outstanding balances remain payable regardless of attendance.
- The Academy reserves the right to deny future registrations until all outstanding balances are cleared.
- The Academy reserves the right to refuse any future requests for an instalment payment plan
Failure to attend sessions does not cancel the financial obligation for programme fees.
4. Refund Policy
Programme fees are non-refundable once a participant has secured a place in a programme.
RIO Volleyball Academy plans programmes, coaching schedules, staffing and facility bookings in advance. For this reason, refunds cannot generally be issued once registration has been confirmed.
5. Withdrawal and Replacement Option
If a participant wishes to withdraw from a programme after registration, programme fees remain non-refundable.
However, a withdrawing participant may arrange a replacement participant to take their place in the programme.
If a replacement participant is found by the withdrawing parent/guardian and is approved by the Academy:
- The replacement must be suitable for the programme level
- The replacement must complete registration and payment
Once payment from the replacement participant has been received, the withdrawing participant may receive up to 80% of the amount paid by the replacement participant for the remaining programme period.
The remaining 20% will be retained by the Academy for administrative and operational costs.
RIO Volleyball Academy does not guarantee acceptance of replacement participants.
6. Illness or Injury
If a participant is unable to attend training due to illness or injury, the Academy may offer account credit for missed sessions if an official doctor’s note or medical certificate is provided.
Credits may be applied to future programmes at the Academy’s discretion.
Refunds are not issued for illness or injury.
7. Make-Up Classes
Participants may request up to three (3) make-up sessions per programme term.
Make-up sessions must be:
- requested in advance
- booked at least two weeks prior to the intended make-up session
- scheduled based on availability in suitable training groups
Make-up sessions cannot be guaranteed and do not carry financial value.
8. Attendance
Regular attendance is important for player development and team progression.
Missed sessions due to personal commitments, travel, or scheduling conflicts are not eligible for refunds or credits unless otherwise stated in these Terms & Conditions.
9. Communication
RIO Volleyball Academy communicates programme updates, announcements and schedules through official channels including email and WhatsApp parent groups.
Parents/guardians are responsible for requesting to be added to the relevant session WhatsApp group after registration to ensure they receive all announcements.
The Academy is not responsible for missed information if parents have not joined the official communication channels.
Parents/guardians are responsible for keeping their contact information accurate and up to date.
10. Media Consent
RIO Volleyball Academy may take photographs and videos during training sessions, matches, camps, and events.
These materials may be used for:
- academy promotion
- social media
- website content
- marketing materials
If a parent/guardian does not consent to their child appearing in photos or videos, they must:
- Indicate this during registration by selecting the relevant option
- Send a written request by email to rio@riovolley.com
Email confirmation will be treated as the official record of the request.
11. Participant Conduct
All participants are expected to behave respectfully toward coaches, staff, teammates and facilities.
RIO Volleyball Academy reserves the right to remove a participant from sessions or programmes if behaviour is disruptive, unsafe, or disrespectful.
In such cases programme fees remain non-refundable.
12. Programme Changes
RIO Volleyball Academy reserves the right to make reasonable adjustments to training schedules, venues, coaching staff or programme structure where necessary.
13. Liability
Participation in sports activities involves inherent physical risks.
By registering for the programme, parents/guardians acknowledge these risks and confirm that the participant is physically fit to take part in volleyball training activities.
RIO Volleyball Academy will take reasonable precautions to ensure safety but cannot be held liable for injuries occurring during normal participation in training or related activities.
14. Acceptance of Terms
By registering for any programme with RIO Volleyball Academy, parents/guardians confirm that they have read, understood, and agreed to these Terms & Conditions.
15. Official enquiry office hours
From Monday to Thursday. Time 10.00-16.00
Friday. Time 10.00-14.00
Email: rio@riovolley.com
Whatsapp: +971 553 90 93 76
